Return/Exchange/Refund Policy - My BIB Hair - My BIB Hair Extensions

Return/Exchange/Refund Policy

PLEASE READ ALL OF OUR RETURN/EXCHANGE/REFUND INFORMATION.

We thoroughly inspect all hair before shipment in order to ensure consistency and quality. Before using your new hair extensions, please inspect the product thoroughly to ensure you have received the correct length, color and texture desired.

We encourage you to thoroughly inspect and examine the hair without cutting the zip ties, opening the bundles, OR manipulating the hair in any way. Please do not add water, chemicals or heat tools to the hair or your exchange will be automatically voided. **Please note the photos of our hair are in their raw state and not altered, or they are stock photos. Once the hair is washed it will differ from the photos online and you will have the desired texture you purchase. If you have any questions about textures, please feel free to contact us prior to purchase for assistance.

Returns/Refunds: Due to the exclusive nature and high appeal of our products. There are no cash or credit card refunds on any purchase.

Exchanges (if applicable):

We accept exchanges only for products with the same or higher value.

Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified. Once your products are received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your new order will be processed within 72 hours. If rejected, we will send the item(s) in question back to the customer without an exchange of product.

Our Exchange policy must meet the following criteria below:

  • Requests must be made within (7) days of receipt of your order.
  • Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regard to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, or If the product has been opened or tampered with in any way all exchange policies are voided. The hair must remain in the bundle and not be untied at the top.
  • The hair must be in its original packaging and tagged.
  • Returned packages must include a copy of the original invoice as proof of purchase.
  • Merchandise must be physically received before an exchange can be granted. Please allow a minimum of 72 hours for processing (Not including weekends).

A 15% restocking fee is applied on all exchanges due to the custom sorting & matching of your bundles. The exchanged bundles have to be inspected, re-washed, conditioned, and re-packaged and matched with new pieces. These are actual man-hours being spent to insure overall quality of our products.

Merchandise sent to us without an RMA (Return Merchandise Authorization) cannot be tracked and may be lost and will not be honored. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address. If you would like to exchange your product, you must request an RMA within three (7) days of receipt of merchandise. Please email customerservice.mybibhair@gmail.com to receive your RMA number and return instructions.

Exchange Shipping: The product must be sent back at your expense. We recommend you use a shipping provider with a signature confirmation service, and/or insurance to protect your package. We will not be responsible for lost or non trackable packages. Shipping costs are non-refundable.

Customer is responsible for shipping fees to ship the new item(s) and additional costs for the exchange if applicable. All fees must be paid before new items will ship out. Our Customer Service Department can provide instructions for paying shipping fees. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES & FRONTALS, THEY CAN NOT BE EXCHANGED OR REPLACED.

Custom Coloring Services: We do not offer refunds, or exchanges on any custom coloring services. All sales are final on all orders.

Very Important: Please note that all items that are shipped are done under are thoroughly inspected due to fraud attempts. This is for protection of the company and the client to ensure you are receiving the correct products.

Reminder: In order to receive credit for your exchange the hair must be in the same condition as when you received it in. The product must be sent back in the original condition (resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way (Original ties must remain in tact as it was received by the customer).